Help

How volunteering works here: applying, shifts, hours, and what happens to your information.

Applying to volunteer

What the application form asks, what happens after you send it, and what changes if you are under 18.

Signing in

Passwords, sign-in links, two-factor codes, and what to do when none of it works.

Finding and signing up for shifts

How to browse what is open, what the buttons mean, and why a shift might be closed to you.

Cancelling a shift, or handing it to somebody else

How to give a shift back, how a swap works, and what to do the morning of.

Telling them when you are not available

Marking the days you cannot work, and what that does and does not do.

Checking in when you arrive

The badge, the tablet at the volunteer tent, and what happens when the wifi is down.

Your hours

Where the number comes from, what a goal means, and how to get a mistake fixed.

Passes, meals and other perks

What you have earned, when it appears, and where to collect it.

Coming back next year

The renewal link, what is already filled in, and what to do if you did not get one.

Your information, and the email you get

Who can see what, how to get a copy of everything, how to unsubscribe, and how to ask to be deleted.

Certificates and qualifications

Recording a first aid ticket or a serving certificate, and what happens when it expires.

Not covered here? The organization you volunteer for can see your account and sort it out — their address is in the footer of every email they send you.